Return & Exchange Policy
At Womato.com, we want you to be happy with your purchase. If you are not satisfied with your order, please review our return and exchange policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that:
* The product is unused and in its original condition.
* The product is returned with its original packaging, tags, labels, and accessories.
* The product has not been damaged, altered, washed, or used.
* Proof of purchase/order details are provided.
Products that do not meet these conditions may not be eligible for return.
2. Exchange Policy
We accept exchanges for [size/color/other eligible reasons], subject to product availability.
To request an exchange, please contact us within 14 days of receiving your order.
If the requested replacement product is unavailable, we may offer a refund or another suitable option, depending on the circumstances.
3. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
* Your order number
* Photos/videos of the product
* Photos of the packaging, if applicable
* A brief description of the issue
After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.
4. Non-Returnable Items
The following products may not be eligible for return or exchange:
* Used, washed, damaged, or altered products
* Products without original tags or packaging
* Products after 14 days of Delivery.
5. Return Shipping
Even For returns due to change of mind, incorrect size, or other customer-related reasons, the return shipping cost will be Paid by Womato Pvt. Ltd. and not by the customer.
If the product is defective, damaged, or incorrectly shipped by us, we will [cover the return shipping cost/provide a replacement], subject to verification.
6. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will be processed within 7 to 14 business days using the original payment method, where possible.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Cancellation
Orders can be cancelled within 12 hours before the order is shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.
8. How to Request a Return or Exchange
To request a return or exchange, contact us at:
Email: Support@womato.com
WhatsApp: 999999999
Please include your order number, product name, reason for return/exchange, and photographs where applicable.
9. Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
Business Name: Womato Pvt ltd.
Email: Support@womato.com
Phone/WhatsApp: 9999999999
Womato Pvt Ltd. reserves the right to update or modify this Return & Exchange Policy at any time.